“Houston, we’ve got a problem.”, and what a problem it is. Recently, there was a big issue for LEGO fans who bought the 10213 Shuttle Adventure in Singapore. The problem started when a local LEGO specialty shop issued a notice to all buyers of this set to collect “replacement parts” for all 10213 sets sold. Apparently, these “replacement parts” are additional parts given out to strengthen the external orange fuel tank of the shuttle. There isn’t exactly any “faulty parts” but there is a faulty design in this set. Here’s a picture of the service pack provided by LEGO Singapore (courtesy of basic0099):
There was another problem encountered by owners of this set. For those who didn’t purchase this set in Singapore, they were turned away by LEGO Singapore when they requested for the service pack. The reason they gave was they only had enough service packs for local LEGO specialty shops. Instead, set owners were asked to email LEGO Denmark instead, which they did. LEGO Denmark responded and they got their service packs. End of story? No!
According to the Eurobricks forums, Locutis emailed LEGO regarding the same service pack and this was the response he got:
“Thanks for getting in touch with us. We do apologize for the disappointment you experienced with your new LEGO set. We do not have a service bag for this set. However, we do have alternate instructions to fix the stability problem you are having.” (click here for the link)
No service packs, only alternate instructions given. I compared this new set of instructions with the one taken in the service pack pic and they are the same. I assume LEGO wants these unlucky few to supply their own parts to fix this problem… I have 3 of these sets myself and I foresee a big headache for me
Note: I’ve saved the alternate instructions in jpeg format in my flickr photostream just in case…
Update: Seems like there is light at the end of the tunnel after all. It took 3 emails from unbornchikken to LEGO for this response (this was resolved in the US):
“I am sorry to hear you are having stability problems with your LEGO set. I know how frustrating it can be when a model falls apart during play. We are aware of the issue and have a kit that we are sending out to you via mail. This will take 7-10 business days to arrive.
If after this, you still have problems or need some bricks replaced please get in touch with us again and we will be very happy to help. It would be best to call one of our experts on the free (from landlines) phone number 1-800-835-4386 (8am – 10pm Monday to Friday or 10am – 6pm Saturday to Sunday).”